You have 30 days to exchange or return your item from the date you placed your order online or in-store. Items must be in the same condition as when you received them and with the original tags attached. You can also exchange or return your item in-store if you placed your order online. No returns are accepted on discounted items, and if your item was discounted by more than 50%, it means it's a FINAL SALE item. For final sale items, we only accept size exchanges for the same item. If you wish to return an item online, please contact us at contact@sergebasics.com with the following information: your full name and four-digit order number. Shipping costs for exchanges or returns are your responsibility.
Online orders with in-store pickup option:
We give you 30 days to pick up your order, if you exceed those days, your order will be canceled and returned to the sales floor.
