EXCHANGES AND RETURNS

• Items purchased online or in a physical store can be exchanged in our store.
• We accept exchanges within 30 days of purchase, as long as the garments are new and have the tags attached.
• No changes will be made if these conditions are not met.
• Shipping and exchange costs are the customer's responsibility.
• If you wish to exchange an item purchased online, you can initiate an exchange request from your account on our website by logging in with your username.

RETURNS

• Returns are not accepted on discounted items.
• Products with a 50% or more discount are considered FINAL SALE, meaning they can only be exchanged for the same product in a different size.
• If you wish to return an item purchased online, you can initiate a return request from your account on our website by logging in with your username.
• Shipping costs for exchanges or returns are your responsibility.
• Refunds are issued to the original payment method or as store credit, valid for use in our physical or online stores.
• Store credit is valid for 3 months from the date of return.
• We would appreciate it if you could share the reason for your exchange or return; your feedback is very valuable to us.

DAMAGED OR INCORRECT ITEMS

• Contact us within 30 days of delivery to help resolve any issues.
• No claims will be accepted after 30 days of delivery.
• Remember that you are responsible for the product until we receive it.
• If after following these steps you still haven't received your refund, please feel free to contact us at contact@sergebasics.com for more information or assistance.
  

LATE OR MISSING REFUNDS

• If you haven't received your refund yet:
  -Check your bank account.
  -Contact your credit card company; it may take more than 10 business days for your refund to appear.
  -Check with your bank, as processing may also take time.